We offer FREE GROUND SHIPPING on Preferred Customer Club member orders over $100.00 shipping to an address in the Lower 48 United States. We also offer Next Day, 2nd Day and 3 Day shipping. In some cases, we also offer USPS Priority Mail and Priority International Mail shipping options.

When You Can Expect To Receive Your Order

• The map below shows approximate delivery time for UPS Ground from our warehouse to your area. Most orders ship within one business day.
• Orders placed before 3:00pm Eastern Time Monday-Friday that are shipping Next Day Air, 2nd Day Air or 3-Day Select are guaranteed to ship the same day. Orders placed after 3:00pm Eastern Time requesting these shipping options will ship the next business day.
• UPS does not deliver packages on weekends except for Next Day Air or 2nd Day Air Saturday Delivery. If you would like your order delivered on Saturday, please indicate in the "Comment" section of our order form that you want Saturday Delivery. UPS charges an extra $16.00 for this service and this will be added to your shipping charges.

UPS Ground Delivery Time

Most orders ship within one business day. Delivery time listed below is for Ground UPS service and is based on business days and does not include the day your order was shipped.

To Our Customers Outside the 48 United States

• Residents of Alaska, Hawaii, Foreign Countries and those using an APO address,  will have the option of using UPS or the United States Postal Service for shipping your order. Unfortunately, we are unable to offer any free shipping to destinations outside the 48 Continental United States. 
• If your order is shipping to a foreign country, you may be required to pay duties, taxes and other fees.  These costs will be your responsibility.

Shipping charges are based on the weight of the item(s) ordered, shipping method selected and delivery destination. Your shipping charges are downloaded directly from UPS and USPS at the time you place your order to assure accuracy. Shipping charges on returned items are not refundable unless the item is defective or prior approval was obtained from an authorized representative of Essential Pet Products. Returned items that qualified for Free Ground Shipping will be charged the cost of shipping the product to you. These shipping charges will deducted from the amount we credit to your method of payment.

Order Tracking

After your order has shipped, we will email you the tracking number. If you do not have your tracking number available, you can retreive it by Logging into Your Account. You can then track your order with UPS or the United States Postal Service depending on how you asked us to ship your order.